Thank you for visiting and shopping at shishamart.ca. Following is our Shipping Policy. All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone. Shipping charges for your orders will be calculated and displayed at checkout. Shisha Mart On Line Corp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.